Shipping policy
Shipping Policy
1. Coverage area
WineMine ships within mainland Bulgaria. We do not currently ship internationally. Please contact us at bar@winemine.bg if you would like to discuss a custom export order.
2. Carrier
Orders are dispatched via Speedy. The carrier is an independent legal entity; once the parcel is handed over, transit conditions are governed by the carrier's general terms.
3. Delivery cost
- Standard delivery cost: €5.99.
- Free delivery on orders over €75.
- Cash-on-delivery surcharge (if applicable): not currently offered.
The exact cost of your delivery is calculated and displayed at checkout before payment.
4. Delivery time
Orders confirmed before 14:00 on a working day are usually dispatched the same day. Standard delivery time is 1–2 working days within Bulgaria. Delivery may take longer during weekends, public holidays and peak periods.
5. Order acceptance and 18+ rule
WineMine sells alcoholic beverages. Under art. 54 of the Health Act, the recipient must be at least 18 years old. The courier may request a valid photo ID and is entitled to refuse delivery to anyone who:
- cannot prove they are 18 or older;
- appears visibly intoxicated;
- refuses to sign for the parcel.
Where delivery is refused for any of these reasons, the parcel will be returned to us and the order may be cancelled. Return-shipping costs may be deducted from any refund.
6. Pickup at the bar
You may collect your order in person at the WineMine bar, ул. „Свети Климент Охридски" 33, София 1504, during opening hours (Wednesday–Sunday, 14:00–22:00), provided the items in your order are in stock at the bar. We will email you when your order is ready for collection. Please bring a valid photo ID and your order confirmation. Orders not collected within 14 days will be cancelled and refunded to the original payment method.
7. Failed delivery / wrong address
It is your responsibility to provide an accurate delivery address and a contactable phone number. If a parcel is returned to us because the address was incorrect or because the courier could not reach you after the agreed re-delivery attempts, we will contact you to arrange re-shipment. Re-shipment costs are payable by the Customer.
8. Damaged or short on arrival
We pack each bottle carefully, but breakage in transit can occasionally occur. Please inspect the parcel in the presence of the courier before signing. If you notice visible damage, refuse delivery or have the courier note the damage on the delivery slip.
If you discover damage or a missing bottle after delivery, please notify us within 24 hours at bar@winemine.bg with photos of the parcel and the affected bottles. We will arrange a replacement or refund and cover any return-shipping cost.
9. International shipping
We do not currently ship outside Bulgaria via the website. For special export requests, please contact us directly so we can advise on customs, excise and shipping costs.
10. Contact
Questions about a delivery: bar@winemine.bg · +359 88 728 8992.
Last updated: 12 May 2026